Native Union Online Store

Completely inadequate

I wrote to customer service about the parcel and change of address for delivery and I have never got the feedback

Hei. jeg er ikke fornøyd fordi første gang når jeg brukte den kablen blir knust og ønsker en ny kabel bra dere skal sende video og adressen også. Mvh Shirin Babaei

I had a very hard time communicating with customer service. I had problems with a faulty charging station and the procedures required to "prove" that the station was defective was insulting and not good "user experience" from the customer viewpoint. There were huge lags in the responses from the customer service reps. I was told that nothing could be done and that the problem was user error and not the charger. This ended up being incorrect. I was so frustrated that I just decided to buy a new chager and never purchase from native union again. Then out of the blue, a new charger arrived at my house.That was a nice surprise, but a little late and the frustration that occurred between my first attempt to talk to customer service and when the new one arrived doesn't change the fact that Native Union is not an enjoyable company to purchase from