Lorex - Shopify - UK

Still haven't received the rest of my parcel, it's been a month since it was ordered supposed to have arrived never been notified that there was no shipment was happened. Never been on form in an email or a phone call found out that my shipment wouldn't be arrived within 5 to 7 those of us I've been told until I've called and found out that shipment has not been shipped due to you don't have the second part in my order and I was specifically ask in the beginning when I made the order will it be hundred percent arrive within 5 to 7 days, and I said specifically because I'm planning to take it with me overseas. And when I find out only one day before my travel, I did ask if they can send to me within the week after because I have somebody coming over and they can bring it with them and I've been told no because the second part which I order it is not available and that was that not the case when I order unfortunately, until now, I haven't received any email regarding my second part of my order and hasn't been shipped or not. When is it going to arrive or not? I'm so disappointed with the service you're providing. It's not customer satisfaction, we appreciate what your action is and what you're going to provide me with my second delivery to satisfy me as a customer

Irritating piece of tech that works when it wants!

Firstly I didn’t get the doorbell camera, they sent an indoor security camera. Then when the doorbell was eventually received, they’d sent a black one instead of white. I couldn’t be bothered to contact them again as it was difficult to hear or understand the person in the US

Goods faulty and needed a firmware update that I was expected to do at my own expense. Tried to return and it’s a US customer service. Totally unsympathetic. Terrible experience

Not happen