*Legacy* Turtle Beach Europe

I placed a fairly expensive order on the 17/12/2023 and informed the customer service that the item is stuck showing in transit since 18/12/2023. I was informed this will be checked with DPD. I was informed on 28/12/2023 tht DPD lost the items. Even when DPD told turtle beach that they had lost the items I had to send a docket saying I didn't receive the item which is utter nonsense. Then turtle beach advise me they cant ship till the 05/01/2024, whic is not my problem given I order almost 21 days prior. I have cancelled the entire order. Also apparently they can't process refunds at month end. I work in a company and we can refund every day.Please don't place any order here as it is the worst. All the items on this site should be available somewhere locally and get it there. This place comes back with corporate bullsh*t and silly excuses. Absolutely no respect for paying customers.

Terrible service. Had to wait 4 working days to hear back from customer services. It took 2 weeks + to receive my order.

You did it horrible

As I said the headset has not arrived yetwith no updates on the tracking website

Purchased headphones for my son, they arrived via currier in no time at all and he used them for a week. The headphones then notified him that they needed charge. He plugged them in and the red light came on to say charging. Then nothing. Completely dead. Luckily he kept his old turtle beach headphones so without talking to me he took off all the padding and swapped that over. Waste of money on the €170 headphones. Keep away from the stealth 700 max gen 2.