*Legacy* Turtle Beach UK

Upgraded from the stealth 600s and the comfort and build quality was a huge improvement. Having the app with mappable buttons is also very handy and definitely worth the extra. In regards to sound quality, I am yet to notice any improvement and if I’m being honest, I may even prefer the 600s sound as on the new 700s, audio direction is very hard to make out. They are still new and I’m playing around with all the sound settings so this could just be a case of not having them set up correctly yet. The only complaint I have is the shipping company that turtle beach use. They use Hermes and for this reason, I will never purchase from turtle beach again. I was receiving emails from them stating that they would deliver to me an hour ago??? Then an email 10-15 minutes later saying no one was there- they were delivering to my work, a car garage that has 10 staff and is open 8-6 mon-sat that has 2 huge roller shutters that are open during all times. These “failed to deliver” emails came twice which are clearly nonsense!! Then on the Sunday, I received another email from them saying we will attempt delivery today between 1-3pm. My work is not open sundays but I only live around the corner so I went into work, opened the shutters and waited. I waited half an hour to receive another email saying the it had been delayed until 2-4pm, so I waited. At 430pm after no delivery and no update email, I tracked the order and the status said that it failed again and that it would be delivered the next day. I had gone out of my way for no reason at all just because Hermes could not be bothered to deliver. Monday came and went with no communication and no delivery. I contacted turtle beach on Tuesday morning and was told that someone would contact Hermes to find out what was going on but a couple of hours later, the goods arrived before anyone could get back to me. This level of service is unacceptable and unfortunately its reflective of the service I have always received from Hermes. Now I know turtle beach use them as a courier, I will buy through Amazon or elsewhere in future.

Nice service.

Very good surround sound and very comfortable

Confused - just wrote it

The headsets been great and I later ordered a audio controller to match its a bit of a tight fit but the quality of the sound is more than I need however the only other problem is sometimes it struggles to pick up on my voice unless I yell sometimes for whole days