HYPERX US

Whoever packaged my orders dropped the keyboard and damaged it. HyperX is not responding to my request to send an initiate a return/replacement or refund. I’m going through my CC and filed a claim.

Immediately upon taking it out there was pulled threads all over the mousepad. Within a week of using this mousepad, there's disgusting pilling all over from these raised threads. I'm even using a HyperX mouse with skates. My previous cheap non-branded mousepad from Amazon lasted me TWO years before I decided to get a new one just because. This has lasted not even TWO WEEKS before looking like absolute garbage. I got this on sale, and I still feel jipped. The texure also feels so rough in general compared to other mousepads I've had and at the expense of what? A bunch of pilling. It literally feels rough to the touch. What even is this? The attached picture is NOT dust on the mousepad. It's pilling that has occurred on the raised threads just like your cheap sweatpants. Can't believe it myself especially with all the talk of these mousepads. This is going straight in the trash. With this and the ongoing issues with my HyperX mouse, I'm done with HyperX. Overhyped JUNK. Sad.

When I needs service through email I was ignored

My product was delivered to the wrong place and one of your customer service reps told me "Once the package is marked as delivered, it's a recipient's responsibility for the package" which I understand if I left the package outside for more than a day. It wasn't more than 3 to 4 hours before I saw that the package wasn't delivered correctly. I had to reach out the next day because it was past 7:00 p.m. PST. I'm taking blamed for it being delivered to the wrong place. How is it my fault? Horrible service. I've bought multiple HyperX products in the past but given this situation, I'm definitely pivoting away to another brand.

I didn’t receive my product, and I tried getting help from customer support but no one responded. Can’t even request for a refund or any compensation