HYPERX US

Website great! Product great. Service was ok. I paid for express delivery and it kept getting either delivered to the wrong address or delayed. I paid 30 dollars for express and I ended up having to pick it up myself from a fed ex facility. I basically paid for nothing. Packaging was more than fine.

I loved that the purchase process was easy however I selected the Xbox tab for refined search looking for headphones for my Xbox and was sent the headphones for pc/ps which doesn’t help me much and when I wanted to find out how to exchange or return them it was a bit of a difficult process and I ended up returning them but really just wanted to exchange and now I can’t get a headset I want for the process I wanted cause the deals have changed. Bummed about it maybe later on down the line I’ll try to repurchase.

Bought a "bundle" on your website of a set of headphones and a mouse, and waited over 10 days before I got it. And only because I accidentally waited on hold to talk to customer service. Insane. You can read the details here; https://bsky.***/profile/donavenn.bsky.social/post/3lbfzw5eldc2b This was not a good experience, guys.

It doesn’t have a turn down button or slider and is sorta buggy I have had it for less than a month

So I got the microphone and for some reason it doesn't let me update it. Needs to be fixed asap