HYPERX US

Headset feels very cheap and has connection issues, keeps cutting out when any type of loud noise occurs and audio has alot of static in it

My headphones arrived in bad condition. I tried to contact support, but they don’t offer 24/7 assistance.

First problem: I placed an order for the Cloud 3S. 5 minutes later realized it doesn’t come with velour pads so I tried to cancel via text chat. The person on the chat made it seem like the order was cancelled. But it wasn’t so there’s the first problem. Second problem: Several days later arrived at my mother’s house in NYC instead of my home in Florida. I made a mistake by using autofill during checkout which defaulted to the wrong shipping location. I opened HyperX text chat and explained the situation. I was told I can’t return it because it was my fault for entering an incorrect address. I did mention in that the product was accidentally shipped to my house in NYC. It wasn’t some random address. My mother had possession of the product and she could return it. Why would anyone start a return without the product in hand? That’s problem 2. Problem 3: Decided to call this time and a lady gave me a return label but canceled it after learning about the text chat. She did try to reach out to me to clear it up but I wasn’t able to pick up. 5 minutes later I called back and was finally given a return label. I don’t know what the details are for HyperX returns. I did check the refund policy on your website and it said you accept it within 30 days. I didn’t use the product at all. It was still in its shipping box. Just shipped to the wrong house. Your website didn’t mention if this is within the return policy. Since I did get a label in the end we can assume it is within policy. This was my first ever time ordering a HyperX product after reading all the positive customer feedback. I hope this was an atypical experience.

So, how did we do? Rate your experience with HyperX US

Never received my package from fedex, Was charged $100 and have been waiting for over a week (original estimate was 3 days) for my package, contacted support and have not received any correspondence back. Everything up until that point was gravy.