www.hypershop.com

Horrific customer service

Incompetence, long shipping times, bad communication, cancelled order after over 10 days

Good product but had to return because it did not fit for me. Hyper doesn’t make it easy to return product. Bad experience.

Have not received any communication regarding my customer service complaint about receiving an open box item

Had to pay almost full price to replace their faulty product I ordered two USB-C 100w Battery chargers from their kickstarter many years ago. When they (eventually) arrived they were ‘fine’ although not as sleek or classy looking as the kickstarter promised. This year I received emails from hyper shop telling me to stop using these items immediately as they are a FIRE HAZARD and should be disposed off immediately. They did not explain how to do this or that it would cost me money. Their only compensation was to offer a voucher to the value i paid for their kickstarters which could only be used on their website. Not sure if its legal to not bother refunding someone with an offer of real money but whatever, I decided to order a replacement. They no longer offer the exact model I ordered (no surprise if they EXPLODE I guess) but the current model is well over $250 USD with $30USD shipping, and I only have a $200 USD voucher. So I paid the difference and shipping to a total of £60 GBP to get a replacement from them and then they UNBELIEVABLY state the value of the order on the shipping at $250USD (paid less than $50usd remember) AND use FEDEX who ‘always’ enforce tax and ask for another £58 GBP($75USD) due on the full amount!!!! So I just paid well over half the price of my original product to replace my original product from the company that sold me that product and then told me to stop using it because it is a fire hazard. What a joke. Hyper juice, if you sell faulty products, you should refund in cash or replace like-for-like, anything else is dishonourable, disingenuous, and reprehensible - and quite possibly illegal in the UK. Will be looking into that.