Hatch Prod - Shopify

They are really about customer service and are amazing!

I don't usually write reviews, but I am taking the time to do so because of the excellent customer service I have received from Hatch. I had the last version of the Hatch and after getting a new wifi system at our house I was having a terrible time trying to get it synced with the new network, so I ultimately gave up on it and hadn't used my Hatch in months. I was frustrated but didn't reach out for support. Instead, a week or so later, I got a proactive message from the team at Hatch that they saw recent records of me having connectivity issues and wanted to send me a new Hatch 2 for free!? I kind of thought it wasn't real but to my surprise, a new Hatch 2 showed up. I have never gotten service like this and it really just made me want to use my Hatch more and support the Hatch company. Plus, I really love my Hatch 2. It was a breeze to set up and looks very sleek. I keep it across the room so I have to actually get up to turn my alarm off and it really helps me wake up and not snooze my alarm so many times like I used to do with my phone. Thank you to the Hatch team for being so generous with my new Hatch 2!!!

Never have I had customer service like this! I started out with the Hatch Restore and loved it. It had it’s glitches but nothing a couple power cycles wouldn’t cure. I received an email from Hatch regarding my Restore logs indicating failure and so they sent me the Restore 2 at no cost. What?!? Ok - yes, sounds great! Is it a scam??? Nope - just using technology to help folks! Received the Restore 2 in a couple of days and I love it. The design is less intrusive, the speakers have improved, and the lighting effects are soothing. 100/100.

love it and love the amazing customer service!! highly recommend!

Love my restore. Helps me wake up rested, and create a solid bedtime routine. It also looks super cute on my nightstand! The pink noise sound helps me block out annoying noise from my neighbors. Love this alarm clock. Also, Hatch is a great company with FANTASTIC customer service.