www.hannainst.com

Got an defective item

Problems: 1. Hanna charged $52 freight telling FedEx they don't need a signature confirming delivery. An email alerted me FedEx claimed delivery but it was not at my front door. FedEx left it at my front gate in the rain. We have a service entrance for FedEx, UPS, or other service workers to use but because Hanna failed to tell FedEx to get a confirming signature then my Hanna purchase was left in the rain at the front gate. 2. Because Hanna didn't tell FedEx to get a signature confirming delivery then Hanna has no proof of delivery. 3. Paying $52 for FedEx for 2nd day air is foolish. Thermo Electron North America ( A division of Thermo Fisher) ships HPLC parts to my laboratory via FedEx ground for about $18. 4. Because I need this tool for an experiment I'm currently conducting I will buy replacement parts for it but I won't buy anything else from Hanna.

We are very pleased with this thermometer. We are constantly doing water temperature checks and this thermometer is outstanding.

EVERY TIME I TRIED TO COMMUNICATE ON THEIR PAGE A MESSAGE WOULD LEAVE SAYING: 'WE WILL BE BACK TOMORROW AT 6:30 AM. THEN SEND EMAIL AND THEY NEVER ANSWERED. THE TEM IS SLEEPING MY COUNTER

no inventory on items needed to use photometers. limited information available regarding orders. person covering chat overwhelmed. staff it or just shut it down. invest in inventory, divest in survey budget.