ghostek.com

You sent the wrong product

Poor customer service experience. Just told me to try taking the case off and putting it on again multiple times.

Never got product and poor customer service!!! Your company was below poor in ratings because of customer service like a scam

Customer service sucks

I would give ZERO stars if I could. I ordered the Exec Wallet Case for iPhone 11, but what I received was the Atomic Slim case for an iPhone 12. I have sent multiple emails to the support team and have been extremely dissatisfied with the response and lack of help that I've been given. It is not my fault that Ghostek sent me the wrong case and I should not have to pay for shipping to return it. Also, Ghostek should make right on their mistake by overnighting me the correct case, as my new phone is still unprotected. If nothing is done to correct this, at least I have a $40 case that I only paid $18 for, so ultimately it will be their loss. Unless Ghostek steps in and does the right thing, I won't be purchasing from this company ever again and will urge others not to as well.