Focus Camera - Magento

Not happy with service wrote and called

I purchased a product and was sent a different item. Emailed customer service after hours and was contacted by email the next morning when they opened. Problem solved and item replaced.

Good

Ordered 2 Refurbished Game Cameras 1 Arrived Inoperable . I informed Focuscamera they sent a return UPS label right away . I sent the camera back and am waiting for a return camera. They seemed to be Very Responsive

would not order again because you falsely labeled a computer New that was not new, it was refurbished. I sent three emails explaining in great deal the problem. I was ignored, told to return it at my expense, that you would inspect the problem and see if anything was wrong with the pc, and if not it would be returned. This answer was irrelevant. It ignored the three emails that said the problem was the computer was sold as new, but it was refurbished. I then sent a 4th email repeating what the problem was. I said I would complain to Ratuken, BBB, and consult with my attorney about suing you for fraud. I sent a letter to Ratuken explaining what you had done and that you had ignored my three emails and just told me to mail it back at my expense. That I was not going to pay to send the pc back when it was your mistake in selling me a New computer that was not new. Finally due to Rakutans getting involved. A RMA retun label was issued. I think your service is deceptive, dishonest, and poor.