The feeling of receiving “first time service every time”.
I wanted to commend Joyce in particular and the other members of the Ratuken’s customer service staff that I dealt with regarding this transaction for their superb handling of this situation. They took a potentially displeasing situation and turned it into a dance of grace by keeping me in lock-step with them as they worked their customer service charm and magic to bring this situation to a satisfactory conclusion.
Kudos for a job well done... the customer service staff did not miss a beat; they actually made the process enjoyable and for this reason Ratuken deserves the highest rating for review. My hat is off to Joyce and the rest of the staff for exercising and demonstrating the dying art and principle aspects of true customer service.
As a retired middle manager having been involved in customer service with private industry and State Government for several decades, I can truly say that I was reminded and delighted to witness and experience the feeling of receiving “first time service every time”.
Charles Dickerson