Focus Camera - Magento

Your product was falsely represented on the Walmart website were I purchased it. I have filed a complaint with my credit card company.

I do not have a fax machine, a scanner, or a functioning printer to send you any proof that I did not receive your package that you requested I send, Before you will send me a refund or another memory card, here is your tracking number is all I can do USPS package #92748999984699553037061189

Never got my order due to someone's mistake. Go refund. Not happy.

My package was never delivered to the Wal mart location. I called two weeks after order placed and they apologized and sent to my home address. The photo album was not the one I needed so when I returned it had to pay shipping. I e mailed your company asking why I had to pay over $10 in shipping and only going to be refunded $12? The emails going back and forth between me and the customer representative were so unprofessional of him. I will never order from this company again. I still was only refunded the $12. The rep. Not once said he was sorry or offered to help fix the situation.

I ordered a pair of Ray-Ban sunglasses RB2140 that were supposed to be the 54mm with green lenses. Instead, they mailed the 50mm with brown lenses. They blamed another company for the listing mistake. The invoice in the package did not match what I received, so the blame is solely on them. FocusCamera refused to send the right order, but told me I would be refunded immediately after my return was in the mail to them. They lied about this. When the tracking number showed they signed for the item, they did not refund me for days. I contacted customer service to remind them that they received my item until they finally refunded me days after they signed for the return. Secondly, the Ray-Bans appeared to be gently used. The sticker appeared to be removed and stuck back on, and the Ray-Ban box appeared to be in used condition. I don't trust this company.