Focus Camera - Magento

The folks at Focus went out of their way to accommodate my purchase and shipping request. They made it work . I'm well satisfied. Ray

I ordered is Samsung Galaxy J3 SM-J320M 8GB Unlocked GSM 4G LTE Quad-Core Smartphone - Gold. What I received was the SM-J320H. I was first told it was a listing error. Then I was told “contacted our listing department regarding you stating you received the incorrect item we have contacted the manufacturer as we were under the impression that we were purchasing the " Samsung Galaxy J3 SM-J320M " as we had listed. We have been notified that this is the same phone. You purchased an international unlocked phone.” I sent the specs and showed that the two phones are different. I was advised I could send the phone back. I do not believe that this will end up well. It will be many emails to resolve this issue.

My shopping experience was horrible with FocusCamera. I ordered a Hi-Fi system and well before placing my order, I had online chat with the rep. He assured me that they have the item in stock. However, after placing the order they send me an email saying my order has been cancelled because they don't have the merchandise in stock!!! Seriously, if you don't have items in your stock don't put them in online for sale! How hard it could be?

I ordered a product from the site and it broke. After going to the manufacturer I was sent to the retailer, Focus Camera. I called and then sent an email detailing the problem and got no reply. When I wrote again requesting action, I got a single line in response stating, "Your request has been updated." That is not an answer when you've sold a product that breaks and is unusable. I am still hoping to resolve this favorably, but for now I can't give more than one star for such poor response quality. And I would not have said anything had they not emailed me requesting a review. Not great, Focus.

I havent gotten my microphone so idk what to rate your site