Focus Camera - Magento

I think they are dishonest and I will NEVER order from them or Walmart again!! Stick to Amazon - safer & cheaper!!!

I have a gift card that came with an equipment purchase. I have been trying to apply it to a purchase for well over a week. There is no spot in the online order form that will take the card's gift code. I have entered it in every payment spot. I have done chat, a call and several emails in each I was told that they could not place the order for me. On one phone call I spent 45 minutes getting passed from one client service person to another. One said that no one deals with online orders and the next would say that the last should have helped me. This is utterly ridiculous! What is worse is that I found two pieces of camera equipment that I would have liked from the store. Now I am not sure I can hack ordering from them.

I ordered a Fitbit blaze small black and received a Fitbit charge with no charger in a Fitbit blaze box.

I received a package from you on the 31st of March which I did NOT order. I had to wait until the following Monday to contact your Customer Service Dept. I followed the instructions to return the package (UPS Tracking #1Z 130 275 26 9000 5835). I just received my Credit Card statement which showed a charge of $699.99 but no indication of a refund. I expect confirmation of a full refund within 10 days of the notice. Fred Beamish Minneapolis, MN

Horrible