Faulty device
Overall the experience was good in having to return a messed up product and getting a refund. Communication through email was great. Only one thing I suggest is having only one option or link to contact the website for issues like this. Only because I didn’t get a response from replying through an email and I had to start a new message but having to do so in the FAQ and also through contact support. I’m not quite sure which one worked, but it would be easier if both worked or they just had one option to contact them. Furthermore, don’t hesitate to do business with this company for better rates on your vape products etc.