cuckooamerica.com

Wish shipping was faster.

The product is very good but shipping is slow, not sure why

Ordered green but came red and black

I was surprised to learn that a signature would be required to receive the item. I had to contact UPS to change this, delaying receipt for several days. Also, surprised to learn that the power cord does not auto-retract.

Dear Cuckoo Customer Service Team, I recently purchased the Cuckoo 6-Cup IH Twin Pressure Prestige Silence Lumin (CRP-OHTR0609FW) rice cooker. However, after using it only twice, I experienced a serious issue where excessive steam and pressure were released with a very loud noise. This was my first experience with such a problem, and I was extremely frightened. I felt as if the product might be unsafe, and I was too shocked at the moment to record a video or take any evidence. I contacted the Cuckoo service center and was instructed to ship the product back. However, finding an appropriate box and repackaging the product was very difficult. Therefore, I personally visited the service center and exchanged the product for another unit. Unfortunately, my experience at the service center was very disappointing. The employee only asked, “Do you have about 30 minutes to wait?” and immediately started testing the product without explaining what test was being performed, why it would take 30 minutes, or where I should wait. Because I was still afraid of hearing the same loud pressure release again, I had to stand far away while waiting. There was no guidance, explanation, or consideration for a customer who had just experienced a frightening product malfunction. I believe that a customer in this situation should have received at least a simple explanation, such as where to sit and wait, what process was being performed, and an apology for the inconvenience and concern caused. In addition, even though I spent my time and effort visiting the service center due to a brand-new product defect, I received no specific apology or compensation other than a product exchange. I originally requested the same model replacement, but I was told that customers should be careful when cooking mixed grains or brown rice. This made me question why the product includes mixed grain and brown rice cooking functions if those features require such warnings. For this reason, I exchanged it for the Cuckoo 6-Cup IH Twin Pressure Rice Cooker (CRP-LHTAR0609F). However, the replacement product also appears to have a quality issue. After checking the unit, I noticed that the gray metal cover on the top lid and the plastic body connection are misaligned, creating a visible gap. This appears to be a manufacturing or assembly defect, and I believe this product should also be replaced with a properly inspected unit. I have always considered Cuckoo a representative Korean company known for quality products. Therefore, I expected not only excellent product quality but also professional customer service. This experience has been extremely disappointing due to: * A serious initial product malfunction * Lack of proper communication and customer care at the service center * No compensation or apology for the inconvenience * A quality issue with the replacement product I kindly request that Cuckoo’s headquarters review this matter, arrange a proper replacement for the defective unit, improve the service center response process, and provide appropriate compensation for the inconvenience and distress I experienced. I look forward to your response Thank you