It couldn’t have gone better.
This was my first experience with British Audio, and it could not have been better. My beloved Trace Elliot GP12 had become noisy on the DI, and my fan was on the way out. After a quick search I found myself at BA and was delighted to see the selection of parts. I figured it was time to replace the valve as well, since it was original. After the repairs, she is whisper quiet. I very much appreciate the availability of parts, the support, and the kind note and gifts in the box. I will be back.