Surprised.
I had ordered an elite headset. After it would not go into pairing mode I tried to get in contact with the company. However, it was after hours. The next morning I accidentally called before hours. A short time later I received a call before hours. Which shocked me. The representative was more than accommodating. More than helpful and really stepped up to the plate to explain everything. The only reason I gave this 4 instead of 5 stars is I thought I was getting another brand new headset as that is what I ordered but never got to use. Now I do not know if I received a new one without the packaging or its a refurbished type one. Either way after trying it out and getting it to work combined with the warranty and quality I could care less about if its brand new or not. Keep up the excellent customer support and product quality. Thanks!