Audeze

Upgraded from the first generation to the second and I cannot use this without it constantly disconnecting. I go 5 feet to my bathroom get and it disconnects. It also randomly disconnects while gaming and listening to music.

Disappointed. I got gypped by you guys.

I was able to use this headset once. I went to switch to my ps5, and it never sync'd on pc or ps5 after that. I did EVERYTHING. Spent weeks troubleshooting the headset and dongle. The comoany sent me a new dongle thinking it was that. . . it took a month to receive. . . and it ended up being the wrong dongle. I called multiple times over a couple of weeks and coukd not get someone to answer or call back. I than sent an e-mail describing my frustration, and they responded with MORE troubleshooting ideas. . . the same ones i've been trying for a month. Had they answered the phone they'd know that didn't work. . . or read my e-mail closer? So now I had to e-mail them multiple times and wait another week for a response. Inbetween there i tried to see if headset would sync with my phone through bluetooth. . . it wouldnt even do that without disconnecting. Ugh. Finally got return label and i sent it for replacement. Im so bummed about my experience because i love my maxwell's. . . but the maxwell 2s have been a huge letdown, as well as the customer support. I hope the second set works!

Tried to return during return period. Initial response was quick but then nothing but ghosts. Tried to email follow up 5 times and nothing… going to dispute with my credit card company as it’s been over a month since. Never been more upset by a company’s customer service response.

WTF?! you basically suck at emails and anything web. maybe hire real programmers.