Audeze

Shipping from California to Ohio took a couple of days. However, it was worth the wait.

Excellent

After my first headset had an issue it was replaced under warranty. And it’s still the best headset I’ve ever heard. Top notch audio and customer service.

I’ve had my Audeze Maxwells for about a year now and I still love them. Long battery life, minimal fuss with pairing, excellent audio quality. And on top of all that, customer service is top notch. Had an issue where my usb dongle stopped working properly. When I reached out to support I was impressed by their troubleshooting capabilities. After it was determined that my physical product was defective, they replaced it. Couldn’t be more happy with my investment in a good company.

I had an exceptional experience with Audeze's customer service team. When I encountered issues with my headset on Discord, they stepped in to help troubleshoot the problem. Despite my efforts, I couldn't pinpoint the issue, but their team quickly assessed the situation and offered to initiate an RMA process. The replacement process was seamless. From the clear instructions to the smooth handling of shipping, everything was handled efficiently and professionally. I felt genuinely cared for as a customer throughout the entire interaction. Audeze's commitment to quality service is evident, and I highly recommend them to anyone seeking reliable support for their products. It's rare to find such a responsive and effective team—thank you, Audeze