amcrest.com

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Worst experience ever don’t ever buy amcrest product

Amcrest customer service (RMA team and Huston advanced support) is absolutely horrible.

The technical specification sheet states a 71-degree vertical view, but this is not accurate. I own five Amcrest cameras with the specified view, which led me to purchase additional ones expecting the same performance. However, these new cameras do not match the advertised view. I have contacted Amcrest support, providing all my receipts and picture evidence. To further support my claim, I measured the floor to demonstrate the visible area for each camera, showing discrepancies. Despite this, their initial response was that their technical specifications were correct. After sending more detailed proof, including the tape-measured setups of all cameras, it's now been six days without any further response from them. This situation reflects poorly on Amcrest's customer service. The information on their technical specifications seems misleading since the camera provides a similar vertical view to the Amcrest 4K Night Color IP PoE Turret Cam IP8M-2779EW-AI (White), which has a 56-degree view. It has been six days since I last heard from their customer service regarding this issue. The original five cameras I purchased, which provided the 71-degree vertical view, were the Amcrest 5MP Outdoor Night Color AI Turret PoE Camera, IP5M-T1273EW-AI. To conclude, the new cameras don't offer the correct view, and the customer service response has been unsatisfactory.

The availability of inventory was either lied about or the sales person did not effectively check.  When I contacted Amcrest to find out why my order wasn't shipped, it took a few days, but it was discovered that my items weren't in-stock at the warehouse and wouldn't be shipped for a few weeks.  Since no one informed me of the delay until it was too late, the delay cost me time and money rescheduling my installation.     The sales person was less than helpful, often taking several days to get a response to questions.