amcrest.com

I'm disappointed with the RMA process that you have in place. I had to fill out the RMA process three times and a phone call to have it accepted. As a result, I am now two weeks behind and don't have a replacement NVR, which was damaged due to poor hard drive installation and no packing to protect protect the nvr. Communication is the key in this day in age, which has been few and far between. I am at a standstill waiting to find out when I will be receiving my replacement product. If and when it arrives, I will find out whether the cameras were damaged during shipping.

I expressly stated we were looking for 4K camera at 30 fps. The salesman stated the specifications on the site were incorrect and that the camera indeed handled 30 fps. Now that the camera is here, it has a max of 15 fps at 4k, just as the specifications state. Also, I expressly asked if the vandal guard could be removed and still be weather resistant. The salesman stated it could be safely removed, however, looking at the camera it is clear that removal of the vandal guard dome would expose the electronics to the weather. The camera itself seems OK, if it is what someone has need of but just is not as billed by amcrest sales.

RMA fee of $30 on a 60 camera!

I ordered over $900+ for a NVR and new outdoor camera and new indoor camer. I’ve called twice asking on expected delivery date, I have been told I would receive a call within 24 hrs both times with a status update, I have yet to receive anything. Both times I’ve been told it’s in the shipping department, Ives asked if the items are back ordered and have been told no and that the shipping department handles this. I am expecting a call or email with information about my order. Number is: 110080453 Please call my cell: 860-770-4739, or email me at: machristian82@gmail.com to let me know where these items are and when I can expect them. I was charged for them on September 9th..... Mike christian

I have not received this.... Your system say it was delivered... But it is not in the box. Didn't even know it was shipped until the email for the review. Never received. Didn't know it was shipped.