amcrest.com

The camera works well and streams RTSP to my NVR system. Trying to log into the camera via a web browser, does not work and this is apparently a known issue. There needs to be a firmware update on the camera to make this work again. Configuration is available via the phone app or Amcrest's windows software, however the motion detection zone config via app and the software are different. The app offers 1 zone and the software offers 4 zones. These zones are essentially small squares that you can configure to either detect motion in those squares or not, however the zone in the app have far less squares to fill the image compared to the windows software so these seem to actually be configuring different things. ONVIF reporting of the camera detected motion is flaky and I have seen many occurrences where the camera detects motion and records the event to the internal SD card, but never sends the even notification over ONVIF so the NVR software never records it. Because of this the onboard motion detection is useless, and I have to have my NVR do the motion detection and AI object detection. Another interesting issue is that the app allows you to select from 2560x1920 [16:12 ratio] video or 1920x1080 [16:9 ratio] video resolutions. The windows software offers 2560x1920 [16:12 ratio] or 1440x1080 [16:12]. Note, the app is incorrect the video produced is actually 1440x1080 and viewing it at 1920x1080 simply stretches the video and produces a distorted image.

I cannot give this a good review. I called customer service in need of a direct as my old computer based amcrest system was no longer available. When I received my dvr. . . it had NO hard drive. So, I called customer service and had to order a hard drive. (6 terrebite) so when I got it and installed it, the hard drive e DIDN'T work. I called customer service and they said I need to format it. I do NOT have the know how or capabilities to do that. So, I have an appointment to take it to a local computer shop so they can set it up for me. I am DONE spending my hard earned money to do someone else's job. . . and I am DONE with Amcrests customer service who made me really work for this system. So, I can't write a review on this system fully because it STILL is in the process of being made operational

I’ve given it a three because I like the camera but I’m unhappy with the support Nov 04,2025=My old camera quit recording So I called Amcrest. hey said they had it fixed But it still wouldn’t record. after about a week They told me that the camera At 7 years was too old to be fixed. I would have to order a new camera Nov 11,2025=I ordered a new camera paid extra to get it in two to seven days Nov 17,2025 I got a camera but it was the wrong camera. I called him and they said that’s OK we will take care of it After three days I get a Email =With the form for me to fill out email = Wanted me to send them the serial number off the wrong camera I emailed them the serial number Email= Then they said that’s not good enough I had to take a picture of the wrong camera Serial number and send it to them confirm that the incorrect model was sent. Email =Then they said I had to ship the wrong camera before they could send me the new camera I shipped the wrong camera FedEx Dec 1,2025 Finally After 20 days I got my new camera December 3, 2025 = Camera does not work December 9, 2025 = Finally got camera working

Features in user manual do not match actual product.

Happy with products thus far. Have yet to attempt to a brute force hack or any standard OMVIF type interrogations to discover any major security flaws or phone home type shenanigans. Discovered some mis-matches between camera type (dome) and mounting bracket availability. (Camera mount bracket did not list a certain camera as compatible, yet it was anyway. Despite a lot of options on the webstore, a vast majority of product are out of stock, thus severely limited my purchase choices for my security system needs. Not happy at all with online ordering and subsequent order charges not revealed at time of purchase. Shipping is shown, and even country to ship to with address is required, which then shows shipping charges (not cheap!) and then had to pay an EXHORBITANT customs and excise fee for actual delivery by their 3rd party courier(FedEx in this case). It would have been nice to at least warn international, non USA based customer and allow them to confirm final shipping costs as acceptable 3rd party charges before taking final payment from them. This was 100's of $'s, not ten's of $'s. Two attempts to chat to someone after initial chat started, ended up being ghosted and no follow up about the extra shipping costs. No attempt to forward or pass me onto a different person or department, just crickets. Not how to build a company and create customer loyalty. . . . . (seems to be real folks on the other end of an online chat, not chat bots)