ServerMonkey.com

I was cear on what i needed and articulated that to the sales person. They then sold and shipped me the wrong item and now I’m expected to foot The 100$ shipping costs to return and ship the correct item?!?!? Never again!

Purchased licenses not installed. ALL HARD DRIVES ARE USED AND UNTESTED. Already have drives with predictive failures and they've only been running for an hour.

Requested VMware licensing to be listed in my customers name and it was listed in mine. Full customer contact was provided and it was still registered to me. This isn’t the first time this has happened. Seems like a lazy habit from order fulfillment. Then they refuse to fix THEIR mistake! Instead telling me to have my customer fix it. Terrible!

After placing my order, I received a shipping notification that showed a shipping label had been created, then cancelled about a half hour later, with no follow up; just a cancellation with no explanation and no subsequent replacement shipping notification (after credit card had been debited...not a payment problem). Submitted a "service ticket" request to Server Monkey online to get the shipping resolved. After finally receiving the package, the RAM I received did not fit my workstation, despite it having been selected by the Server Monkey search application for my HP model number. Submitted my second "service ticket" request online. When I received a return e-mail saying a label was attached for FedEx return shipping and a RAN number, the label was not attached. Submitted my third "service ticket" e-mail to get that fixed. Yesterday, Server Monkey received my return package (FedEx tracking says), so now I am waiting to see if my credit card purchase is ever refunded. And my experience suggests that I will never see the return funds without submitting at least one more online complaint. I would be embarrassed to provide such poor customer service to my clients, and I'm sure I would be out of business by now.

I ordered a server from Randy Wheeler on Feb 22. I was unsure of the specs but he reassured me that he had the correct information and had it built. I picked it up on Monday, Feb 25. It turned out to be the wrong server. He agreed to a full refund. I brought the server back to him and he confirmed in writing that he had received it. However, I still have not received a credit to this date on my credit card. If the full amount has not been refunded to my credit card by March 12, I will be filing a complaint against Server Monkey and Randy Wheeler.