They take care of their customers!
I goofed on one of the servers and only added one processor. I ordered a second processor to install. Unfortunately, either by my mistake or not, a couple of pins were bent on the secondary CPU socket. This was not at first very apparent as it is really difficult to see. With this issue, not all the RAM was being recognized. Support worked very hard with me to figure out the issue. Once we figured it out, they replaced and tested out the system with just a motherboard swap. Sure, I had to pay for the motherboard, but that was peanuts compared to the pain of replacing the whole thing. So rest assured, buying from Server Monkey, is a good choice.