Positive Grid US

I never got the amp, customer service would take says to respond and were not much help when they did. Merry Christmas.

poor customer service

Pay for return shipping (like most business' since the late 90's)

Positive grid is clearly an amateur company. They can’t even get a shipping label for their BRAND NEW defective item within one week’s time? FAIR WARNING - THEY HAVE VIRTUALLY ZERO FUNCTIONAL SUPPORT FOR THEIR PRODUCTS.

PG utilizes an off shore company to deal with customer issues. They’re robots - not fast, but they are responsive. If you want to return something, it will take a couple of tries. Make sure you get an RMA # or you may be returning your item to a dark hole.