Positive Grid US

Already commented. Should not require firmware update.

Waiting forever for a return so I can get a replacement

The sold my info to Facebook as soon as the purchase was complete. Stunning just how quick that was and now I cannot trust Positive Grid.

Horrible Company with horrible Customer Service and horrible business ethics and horrible shipping practices and order fulfillment! Send my purchase via USPS in only a thin flimsy grey plastic bag, consequently the delicate electronic device arrived in damaged worthless “dent & bent” condition. They shifted the blame to USPS instead of taking responsibility and fixing how they package items for shipping! At this point I’ve exchanged 14 emails, both describing the damage and attaching multiple photo of the condition and they have not resolved the issue. They are “fire-walling” their liability by using bot email response software in the middle of the night( from China I believe) in a game of attrition in an attempt to keep my money and not replace the damage product. Typical tactics to cheat honest customers. This not an American Company! DON’T BUY ANYTHING FROM THIS COMPANY WITHOUT READING HOW MANY TIMES COMPLAINTS HAVE BEEN REGISTERED WITH THE “BETTER BUSINESS BUREAU!!! Just looking out for my fellow struggling musicians by passing on the truth about this company!! Photos show every corner of box damaged from impacts! Who would trust the electronics device not to be defective or reliable after being subjected to unprotected shipping packaging. FEEL COMPLETELY RIPPED OFF MY A SKETCHY CHINESE COMPANY! *Never again!

I’m still waiting for missing parts. Not too happy with Positive Grid at the moment for their lack of follow up to my email.