Positive Grid US

Feedback on the plugins

i had a dark 40 that was still under warranty that stopped working and your support team had me try a reset on it and they never got back in touch with me after that point, in the meantime i bought the spark 50 then i purchased the jmmie hendrix update that i haven’t been able to install so at this moment im pretty much done with positive grid

Rip off. Bought FX2 on September 8 only to learn a new version was released that was actually $20 cheaper. Now they want $99 for upgrade

The amp I bought was permanently malfunctioning within a year. You did absolutely nothing to help me. You have no phone number for support. Your reps via email just shift and avoid blame and waste my time with endless emails. Finally, when you agreed to swap the amp, you sent me the same one - not the new version - and it has other problems! You have great ideas for amps but your QA and customer support are severely lacking.

Horrible customer service can’t get any help with the issues I’m having with the upgrade that I purchased the Jimi Hendrix experience that should have been part of the upgrade multiple emails to them not one return from them.