Positive Grid US

TERRIBLE CUSTOMER SERVICE, DO NOT BUY

While I've had great experiences with your products until now - I have a brand new Spark 2 that won't turn on for more than 5 seconds - this is the first time I've come to you with a problem. Your customer service portal is absurd. You want the version of the app, the version of the firmware, the version of the phone's OS. . . First of all, I couldn't get the amp to even stay on long enough to connect bluetooth to it, so how the hell do I get the firmware version? Hmm? Second, you don't need ANY of this to help the customer. Ask what their problem is, then YOU help them go through all this instead of setting your AI or whatever it is up for canned responses. Set up an 800 number for service instead of this insane online runaround. Your equipment is (until this recent purchase) fantastic. Huge fan. Your customer service is like pulling teeth. Just give us a number to call and a human being to talk to.

Try the trial first they wont let yoy get a refund

I’d give you better but your site doesn’t let me register my product

You ask me about Bias X? I miss previous Bias FX2.