Positive Grid US

Not happy with the sound from spark link. Popping and crackling.

I have an issue with my Spark 2, submitted a request for assistance, and received no answer.

I am having extreme difficulty returning an item. I ordered the wrong model of a product and the package had not even been opened. The customer service is poor and the return process is difficult. I still am waiting for a shipping label and am going to be charged $15 to get it! I am hoping I can get this item returned successfully asap! I really don’t want to give a bad review on the product I purchased as I am happy with my wireless NEO. Maybe this review will get me some help with this return.

I'm very disappointed by this plug in. I bought it primarily to use the AI features and import mp3s of guitar tones I want to reproduce. The results are very disappointing and do not satisfy me. The plug in is also crashing regularly and it's not the fault of my computer. (plug ins from other companies work very well on my computer). Frustrated by all of these problems I asked kindly for a refund or a store credit but didn't get one

I ordered a Spark40 on Mar 2020, thinking it would be a really cool thing to play with. Uninformed about delays when I ordered it, it took a really long time for me to receive, many months. It took so long that by the time I finally did receive it I had lost interest in it. It's only recently I bothered to register for the accompanying on line tracks. Still haven't plugged my guitar into it.