Positive Grid US

Customer service took too long. Though they do reply eventually. Hardware is very good, software is good.

Overall, CS was responsive and did send me a new unit to try. But the problem persists even with the new unit.

Overall a good quality product. Made well and comfortable to wear. If simple, practice, dial a tone is what your after, this can do that and more. After owning for a month I can honestly say I practice daily. I find the app very easy to use and it has a lot of fun factor to it. Tone quality is somewhat average or subpar, for most rigs, but a few stand out enough to make this an excellent purchase. During a wired tonality head to head comparison against Anker Soundcore, the Spark Neo proved to have better sound quality with more depth. This proved to be the case when comparing both headsets using a Flex Prime FX processor and the Spark Neo app. I was left with some disappointment from the Spark Neo's AI tonality. While it was very easy to find tones and very easy to practice and play along with the spark app. The tonality from the app was somewhat flat in the mid and did not have the rich room filling sounds and tones offered from the Flex Prime. It does have a very easy to use practice music/video jam along feature. That is very nice, and better than the Guitareo learning options included with the Flex Prime. The other things that are disappointing would be the battery life. Anker is 60hrs. , where as the positive grid is less than 8. 8hrs is less than an average flight day from beginning to end, so big fail there. The Spark Neo will also drop its connection with the app if the impedance or gain exceeds its limit. Instead of cancelling it, the app crashes. You have to load everything again. Again software issue. Recent updates did improve the app crashing though. Hopefully future ones will improve the overall tone quality to be more natural sounding, or have some; room, hall, concert style; sound options. I often feel like I'm in a pair of cans, where as I don't get that tonality from the HeadRush using either brand of headphones wired directly for comparison. The AI tones are generally too tight and sound like you're in a hole vs an open room. However when you do find the right setup, its quite nice!!! You do wade a lot in the weeds, to find a rose among their "100,000"+ sound options . In comparison, the tone is BETTER with the Positive Grid headphones. I am hoping further software updates will improve the RIGS and tones to have improved depth and warmth, such as found the in Boss WAZA Air. I would give the Spark Neo a 5 out of 5 if the sound quality was equal to the Headrush or Boss Waza. Chop Tones and /headrush Cloud tones sound fuller than those offered from the A. I. Positive Grid app. The quick, plug, pair and play, was seamless and easy, once I figured out what button did what. No manual included. The ultra low latency is perfect with ZERO noticeable delay. The sound and comfort from the Spark Neo is superior to the Anker, but lacks the back up battery and ANC to compete for any long periods of playtime. The Spark Neo's appearance is excellent and high quality, nicer than that of more expensive headphones. With the goal of cutting the guitar and amp cables, I can now see myself free of those cables. I am able to practice and play with either my Flex Prime FX processor or the AI lead Spark app. The price point compared to the Yamaha or Boss Waza is certainly advantageous. I am looking forward to many days and nights of use, but I also welcome all of the future updates, and would even consider upgrading if the battery life was vastly improved upon. Good job to the guys at Positive Grid. The ultra low latency is excellent. Sound and build quality is excellent, but refinement to the tones to provide fuller, richer, broader tonality will be something we watch for.

Is this a survey for the survey I just did? wtf positive grid?

You our asking for another review to submit a review? Lol yea ok. . make your logo pins in different colors.