I've purchased the Spark 40,
I've purchased the Spark 40, BiasFX2, and the Spark Cab. All perform flawlessly and were shipped quickly. I've had zero issues so can't speak to any service issues and the help section of the website has been extremely efficient at providing guidance when I've needed it. My experience with PG has been very good. If I get to make a suggestion, it is; update the backing tracks a little more often... still have Valentine's Day songs in November? 👍😂