Ultimate Ears

It's only been a week but so far I'm loving the sound. It's crisp clean and whether I'm listening to music, podcasts, or calls it's all coming through fluidly. Occasionally I've had issues with the Bluetooth not having a clear connection if the phone isn't within 10 feet, that can be frustrating at the gym when I still have line of sight to the phone in an open space and am only about 30 feet away; with Bluetooth 4.1 that shouldn't be a problem.

Overall a quite good experience with great products. But costumer service sometimes are confusing. I have been waiting for a response for more than two weeks but got nothing. I think holiday schedules messed up their time. Now my pro 18+ has passed 30day exchange window, I don’t think their response will matter. If you never tried a pair of UE before, I sincerely suggest you buy it in normal days, not during thanksgiving or Christmas. So you can get the customized experience you deserve.

Love the sound, but not in love with the fit or the cables.

I found it very difficult to connect with the correct support people at Ultimate Ears once I took delivery of the buds. The FitKit support was outstanding, and support from sales folks tried to pass my questions along to UE CSX tech support, but I never heard back from tech support. The Bluetooth control is placed too close to my right ear and it would be great if it could be moved away from the bud an inch or so, or even better, give me control over its placement, and the option to have it on the left side instead of the right, as I am left-handed. Still getting used to the buds, but the sound is outstanding. Not yet comfortable with the fit of the right ear bud. Sometimes don't get the seal I would like. Not yet convinced that the UE ear buds are worth the very high price, even with a $400.00 discount.

Quality is great and fit is great! Not nearly loud enough for use with my cell phone. I don’t really like the wire for the “wireless “ ear buds? My $69 ray con ear buds are totally wireless and have a cool chargeable case and the Sound is not the much less than my UE?