Lost in shipment
I ordered 5 of these clips because they are so easy to lose. I didn't realize that also meant the envelope containing them might also be lost by the shipping company. I received a message that they were delivered, but I could not find the envelope. I called both the shipping company and Jaybird to see if I could get some help. Jaybird worked with the shipping company to find the envelope, and went above and beyond by sending me one charge clip at no charge to use until which time the envelope could be found and delivered, which it was two weeks later. I am very happy with how Jaybird handled this mishap and will likely do business with them in the future.