popsockets.com

I ordered an Otter+Socket Symmetry Monofloral case for my iphone 11 Pro Max. It is a beautiful pattern and very sturdy but light. I love it. But the first case I received was the wrong size--for an 11 Pro, not the Pro Max. I contacted a PopSockets representative via live chat to report the problem. The representative, Karla, was efficient and courteous. I got a shipping-paid return label by email for the wrong one, and, in a few days, the right size phone cover. Mistakes happen, but you can tell a good business by the way a mistake is handled, and PopSockets did it right.

I received exactly what I expected ! Thank you

I bought the Mandalorian for my husband and he loves it.

Love the quality and their customer service is amazing.

I received this order and initially loved it. I was able to secure my cards and have a comfortable grip when using my phone. Unfortunately, the socket broke from the bracket. I reached out to Customer Service to see what could be done, and without hesitation, the support team member said they'd mail me a replacement with overnight shipping. When times are hard, you look at the companies that treat their customers right, and PopSocket is one of these companies. I received my replacement with no problem and have been using it happily ever since.