www.victrola.com

I don't know if it's your fault or whose. But I received a damaged product.

Quality of the radio is great! 5* Customer service is poor, very disappointing! 1*

I ordered direct from Victrola and have now received two defective record plasters from them. I have emailed several times and they are not responding anymore.

This is the second Nas album sent to me. The first one (a Christmas Gift) kept skipping when played. This is the replacement. Unfortunately, I am having the same issue.

I'm extremely disappointed in the customer service. My turntable came damaged-- albeit cosmetically. But a refund was not an option. Only a 10% discount or for me to pay for shipping for a replacement. If a product comes damaged, it should not be up to the customer to replace it?