www.victrola.com

Bad weather caused an unusual long period for delivery.

I was initially excited to purchase my Victrola record player, but my experience didn’t start off as I’d hoped. The first unit I received had some major issues — the audio quality was poor, and the craftsmanship left a lot to be desired. It felt disappointing, especially after hearing so many great things about the brand. Thankfully, the factory warranty process was seamless. Victrola’s customer service team was quick to respond and honored the warranty without hassle. They sent me a brand-new replacement unit, and I’ve had it for about 30 days now. So far, it’s working perfectly, with great sound and no issues in craftsmanship. While my initial experience wasn’t great, Victrola’s customer service really turned things around. I’m cautiously optimistic that this replacement unit will continue to perform well, but only time will tell. For now, I’m happy to recommend the product based on the company's commitment to making things right.

The product is excellent. The set-up with Sonos was very easy. I am greatly disappointed to see you advertising the very same item for $200 less a week after I received mine.

OK

Overall, we are happy with the purchase of our record player.