PolarPro

No one polarpro ever replied

I have been a loyal customer for over 10 years, always shipping to Italy without issues. Three weeks ago, I discovered that shipping to Italy was no longer available at checkout. I opened a ticket and spent 10 days dealing with poorly trained staff who kept promising me a payment link to finalize the order. After 20 emails, they finally admitted they were wrong and that nothing could be done. Local dealers in Italy have insane prices—even higher than Leica or NiSi filters. It’s a shame, but I will never buy from PolarPro again. Terrible customer.

No one ever got back to me about my problem. Great customer service by the way that’s sarcasm.

Non existent customer service. I reached out two weeks ago because my Helix CP filter doesn’t lock in place (though my VND does just fine). Nothing. I’ve reached out multiple times with zero response. I’ve done business with Polar Pro a few times over the years and up until now I thought they were the best. That said, the other filters I was going to purchase a week ago will be purchased somewhere else. I wish you better luck.

I have yet to receive two of the three items I ordered before Christmas.