PolarPro

Order number. 332118 If I could give less than 1 STAR I would. Waiting over a month and no product received and only received 1 response out of 5 requests for my order. Service is terrible

I want to buy accessories with my x100vi but there was no updates in my order for 5 days. Asked Whats happening and ask if i can still cancel if theres still no updates but you guys just cancelled my order right away without explaining if my orders still can be shipped! Bad customer support!

I can’t honestly recommend PolarPro based on my experience. I placed two orders on July 24, and according to their stated shipping policy, they should have shipped much sooner. After several days with no updates, I had to contact customer support myself. The response I received was simply that the warehouse was backed up and that I should expect tracking by the end of the week. Then, before my orders had even shipped or arrived, I received an email asking me to review the products. Asking customers for a product review before they have even received their order shows a lack of attention to the customer experience. Delays can happen, but communication and timing matter. Unfortunately, this has been a disappointing experience.

Trying to get a agent to repond to me off two different emails yet not seeing a single response since I received a defective lens.

Not for me. Felt smaller than expected, and kinda cheap construction.