PolarPro

Just buy it! Great products

Products are amazing, but I got a silver adapter for fuji instead of a black one which I ordered. Since I don't live in the US I am not able to exchange it. Other than that always really happy with my purchases at Polar Pro.

The service is great. Very nice representatives. Two problems I encountered. 1. Telling me the product i got is ol, while it is defective. 2. Not answering my mail for too long. Very frustrating Products are great When they are not defective

I genuinely like PolarPro products, which is why this experience was so disappointing. The product quality is excellent and lives up to the company's reputation. Unfortunately, my experience with customer service and order fulfilment did not. My original order arrived with the wrong item. After contacting customer support and providing photographic evidence, a replacement order was created. However, the replacement then remained unshipped for over a week without any update or communication. It was only after I followed up myself that I was informed there had been a system issue preventing the order from being processed. I appreciate that mistakes and technical issues can occur. What I found disappointing was the lack of proactive communication and the fact that I had to chase for an update on a replacement that was required because of an error in the original order. Had I not followed up, I am left wondering how much longer the matter would have remained unresolved. As an international customer, delays such as these have an even greater impact, as each additional day extends the overall resolution time significantly. I will continue to regard PolarPro highly for the quality of its products, but this experience fell short of the level of customer service I would expect from a premium brand. I hope the company reviews its fulfilment and support processes so that future customers do not encounter similar issues. Product quality: 5/5 Customer service experience: 2/5

Still waiting for my shipment. You guys should either not use USPS, because they’re a joke, or at least request they scan the package on pickup. A week later my order still says Label Created in System… Other than that I’m sure the products will be good