PolarPro

Polarpro is a brand that only cares about its own interests. I was disappointed with the customer experience.

I think that they are awful. When you call the number for customer service no one answers. They tell to email them and someone will get back to you in a few hours. I’ve done that several times and no one has gotten back to me.

Sent me the wrong item

I haven’t received my product yet. I wasn’t able to see my order under the edit/ cancel your order link. That link states my order can’t be found. I was able to get into my order and it still says unfulfilled. I emailed and the person that got back to me stated that my order was indeed there and the next batch of product would be going out 1/15/25. I emailed back 1/17/25 stating that my status still says unfulfilled and no updates have been given I also asked if they could merge my two accounts ( as I didn’t realize I had a previous one from last year when I bought the previous case). I have yet to get a response back as of 1/19/25. I will be happy to give a review once I get my case or am able to cancel the order since it seems to be stuck. There doesn’t seem to be a way to cancel it though, so I wait. I did preorder it because I loved the previous case so much. That was when it said it would ship out 12/17/24. I got an email saying it would be a bit longer and would ship out around 12/27/24. Still nothing and no updates other than the one email. If someone could respond to my second email or this with some help, that would be greatly appreciated. Thank you.

Again PolarPro failed me with an iPhone case. By the time they are actually manufactured the next phone is almost ready to out. Customer service replies state they are working to ensure this never happens again but it happens every time a new phone comes out. Avoid mobile accessories.