PolarPro

I ordered two filters for my lens and after 10 days of not getting a shipping confirmation I reached out to see what the issue was. I was informed there was a “hiccup” in their system and the products would be shipped the following business day. Another week goes by and I reach out again and I’m told it will ship out in a few days. 3 days go by and I’m told it’s getting packed and ready to ship. It was almost an entire month ordeal and I never received my filters. Never received any proactive correspondence. I’ll never be shopping with Polar Pro ever again.

Why no CPL filter for the Mini 5 Pro??? crazy.

The product was shipped to the wrong address so I cannot acutely rate its quality so the one star is for failure to deliver.

Polar Pro products are without question top notch but the shipping and customer service sucks. They send you these messages to get in early on new products and when you pay for them they don't even come close to delivering on projected ship dates. I have spend thousands of dollars this year on their products and the and ordered filters on October 24th and November 4th and neither order has shipped. I was told multiple different dates that they would ship and now it is December 15th and was just told they won't be here until the middle of January. The shipping and order fulfillment has progressively gotten worse throughout the year and I have to say I could not be more disappointed. it makes me sad to say this but Polar Pro you might have just lost a customer. And I cannot recommend buying anything from them at this point.

I usually don’t write reviews, but I felt I needed to share my experience so it hopefully helps someone, or helps PolarPro improve. I placed my order on September 7th, and the product was supposed to ship on October 10th. After that, the date got pushed to November 15th, and even then nothing shipped. During these months, I had to keep reaching out again and again just to know what was going on. The replies were slow, sometimes confusing, and I never got a clear or consistent update. As a filmmaker, I depend on my gear arriving on time. Waiting this long, without proper communication or any kind of compensation, honestly made the whole experience stressful and disappointing. In the end, after being patient for months, I canceled the order and got the refund. I still think PolarPro makes amazing products, but my experience with the customer service and delays was far from what I expected. I hope things get better, because customers deserve clearer updates and more respect for their time.