Logitech

Just a really, really poor customer experience from A to Z. Will never deal with Logitech again.

Still waiting for my replacement Brio 500

Orange light error makes this product unusable. I really want to like this bar… when it works, it works. But the problem is that it often displays an “orange” light, which means it’s connected, but not playing the video from the camera when BYOD mode. This is EXTREMELY frustrating. And there is nothing anywhere where it say how to fix the orange light. The only thing we have figured out is unplug, replug, turn device on and off, and repeat this a few times in a row until all the sudden it works again… The orange light error is so frustrating because it’s basically saying: “Yes, it’s all set up.. but I’m not gonna work for some unknown reason.” I’m going to try to return it and find something more trustworthy.

I really want to like this bar… when it works, it works. But the problem is that it often displays an “orange” light, which means it’s connected, but not playing the video from the camera when BYOD mode. This is EXTREMELY frustrating. And there is nothing anywhere where it say how to fix the orange light. The only thing we have figured out is unplug, replug, turn device on and off, and repeat this a few times in a row until all the sudden it works again… The orange light error is so frustrating because it’s basically saying: “Yes, it’s all set up.. but I’m not gonna work for some unknown reason.” I’m going to try to return it and find something more trustworthy.

Honestly, every time I buy ANYTHING, ANYWHERE, including at Logitech, I get badgered to write a review. I really, really dislike that tactic. If you’re going to badger me with nagging emails, then compensate me for my time, such as a 10% off coupon, on my next purchase. Otherwise I’m not writing any more reviews.