Apos

This is not my first purchase of the Gremlin. My original order was from Amazon, it came quickly and had no issues. however a couple of months later one of the orange LEDs under the tubes started turning off on its own once the amp hits temperature of ~60ºC. I went on Head-Fi forum to discuss the issue and had a member of the Apos team respond to me, saying they want to make this right and to contact CS using email to return it. I did and they said return it to Amazon. So I told them Amazon doesn't have it in stock (In Canada at the time) and so the Apos team on Head-fi had a change of hands from Kunal to John. At this point I didn't pay much attention to that change of hand. But John contacted me on my email and said he wants to make it right, that he will get me a direct replacement from a new batch that fixed the issue. I just have to return it to Apos and they will send it to me. I told him currently it is my main driver so if they can send me the replacement first I would appreciate it. And surprisingly he did - saying he wanted to make it absolutely right for me. I asked for his manager's contacts to commend him and Kunal to management, and that's when I discovered how much of a great company Apos is. Turned out Kunal is the CEO of Apos who follows online forums himself to make sure everything is up to the highest standard. And that John is the marketing director at Apos, who handled an issue like this because he wanted a customer to be satisfied with his purchase. Truly both gave me world class customer experience but also a lesson in management that I took to heart and applied to my job. That's the long story of my experience with Apos. Now the gremlin itself is an amazing piece of equipment. For its price it is truly a brilliant AMP. And if you add Ray Tubes Select, it becomes a heavy hitter, hence why it is my daily driver with Meze 109 Pro. I drive it through Fiio K11 R2R into the Topping L70 as a preamp and to turn signal balanced into the Gremlin. And it is gorgeous. The first time I heard Nessun Dorma by Pavarotti I teared up at how gorgeous it sounded. definitely no regrets buying the amp whatsoever, and definitely think it is worth your money. And most definitely I have complete trust in Apos now

My Merlin DAC arrived when promised. The stand off screws were loose, an easy fix. APOS reached out and acknowledged the screw issue and corrected it for future shipments. Such an acknowledgement means a lot to me. Well done APOS!

Great communication about order

Apos is an excellent audio and digital component supply company. It is extremely innovative with collaborations with fine audio manufacturers like Geshelli Labs, Audio Technica. and others. Apos's community-building ethos is very evident, and the results are extremely positive. I've purchased everything from DACs to cables. All have been outstanding purchases. And their return service is second to none. I highly recommended Apos Inc. !

Great products and shipping times.