Apos

Terrible service response. They sent the wrong item and I am still waiting to receive the Item I ordered 3 weeks ago.

No idea how to connect, use, junk. No manual. return process.

I would like to add my name to the list of those who had a horrible experience with APOS audio. Customer service is terrible after the sale. Prior to the sale they are responsive (albeit slow) and they do their best to push the sale to closure. After the sale if you have an issue the customer support is terrible. I had to make a return / exchange and it took weeks and there could be days in-between email communications regarding status updates. I had to fight every step of the way to get information and the corrected product sent back out to me. The customer service reps made excuse after excuse and took zero action to remedy. Only when I told them I would legally have to intervene to get a resolution did a resolution start to transpire. I will never ever do business with these jokers again. There are too many other reputable vendors to buy from. Save yourself the headache and buy somewhere else. This company with this level of negative behavior won't survive. Keeping in mind they have no phone number for customer support, no live chat and only respond via email and often take 4-5 days to respond to a email request with little to no information.

You might as well have no customer service at all. The customer service people you have (Bob and Ren) still have not fixed my issue of trying to get an address on where to send the wrong product APOS shipped to me versus the one I ordered.

Shipping is OK.