Apos

Thought was being helped, but just ignored.

Bad.

I have bought a lot of headphones from a lot of companies…Apos has the worst customer service I have EVER experienced…Would never buy from Apos again…

I contacted customer support to let you know the issue with the units. How I looked to have received a used unit as supposed to 2 new units. I let them know that the unit was missing the power supply plug cover and that the power supply had a crack in it. After some back and forth, we agreed to ship the unit back and that I would get the replacement unit. Shipped the unit back on February 21, but I haven’t received confirmation that a new unit will be shipped. I don’t like that it is taking so long to get the replacement. In fact, I’m beginning to get worried. Why so long? Are you thinking about fixing the power supply and sending me the same unit back? I didn’t pay for a used/refurbished unit. I paid for a new unit. Maybe it’s best to just stop my business here with Apos. So, forget the replacement unit and just return my money. I’ll figure out what to do with the other unit I have. Please return my money.

Poor service