Apos

Apos is an acronym for the type of company they are running. They have an F rating from the BBB. My experience: their site said the headphones were in stock (they were not!), Apos has Hifiman ship the headphones to me instead, headphones are stolen by UPS (per the UPS investigation). I did receive a refund but it took 3 weeks from ordering to refund. Again, they said they had the headphones in stock and this was a lie. Some research shows that Apos has a terrible reputation for support, actively avoiding emails until the item is outside the warranty period. I feel like I dodged a bullet.

Can't rate what I did not receive. Ordered July 7 and as of 7/31 I have not received my order. It seems to be a USPS issue but I need to consistently contact customer service to follow up with shipping service. APOS is not proactive what so ever. Customer Service says they'll follow up with the shipping department and nothing happens. I ask for a replacement item or refund - "We wouldn't send an additional unit unless the current order is deemed as lost". They do not take care of their customer!

Great product, poor customer service. I sent multiple emails in need of help and did not receive one reply. There is no way to reach them real time over the phone. I recommend the product but purchase this from another dealer. Do better by your customers!

Overpriced

Very disappointed. Using a USB C to Lighting Connector cable the G5 will not recognize my phone. And yes, the cable supports data and charging.