Apos

Poor support from Topping. Not Apos's fault, but the limitations of this product, per Topping, should be described on the website.

Service good. Their shipping is dreadful. Never received the product. They are looking into it.

Customer service is slow and convoluted. No opportunity to speak on the phone.

Slow service. I had 2 units that were defective at the same time and have been dealing with it for weeks. Apos has $1300 of my money and I have no functioning units. Communication is difficult, shipping and tracking is sometimes good, but currently have a returning unit that I've had a bad tracking number for a week and haven't gotten any updates. They use multiple carriers so it gets confusing. If you get a drop ship via DHL, communication and speed is acceptable. The chat function is not same time... you have to wait for an emailed response. There is no telephone communication. I've also had to email Topping in China so that slows it even further.

Poor CS.